Frequently Asked Questions
General Questions
Yes, our entire website is secure. You will notice “https://” and a locked padlock icon in your browser bar, which means the information you enter and send is on a secure server. Plus, we use industry-leading Sucuri to monitor our website daily for any potential security risks.
“Processing” means your order has been placed successfully. Once we process your payment and ship your order your status will change to “Complete.” You will receive an email letting you know your order is complete and a shipment confirmation email with your tracking number.
We will try to get all orders out the same business day or within 1-2 business days after. Your order must be placed before 3pm PST to be considered for that day. If there are any unforeseen delays like a manufacture backorder, etc… we will notify you as soon as possible.
Yes. When shipping to an APO/FPO/DPO address, please select United States as your shipping country. All military orders will ship through USPS.
Yes. All orders will receive a tracking number once the order is shipped out. Tracking numbers are uploaded throughout the day, so once yours is uploaded an automated email will be sent out to you, which includes the tracking number.
If you did not receive a shipment confirmation email please check your junk/spam folder. Still do not have it? Please contact us so we can provide it to you.
Anytime we attempt to process your payment, even when your payment is declined the transaction(s) will show up on your bank statement as a pending charge. However, the declined charge will not post and depending on the bank will usually drop off within 1-3 business days.
The number one reason your credit card may be declined is because the billing address you provide does not match the address where you receive your credit card statements. It may also get declined for security reasons and you would need to contact your bank to have them approve/release the charge.
Black Diamond Supplements, LLC is not liable for any lost packages. We do not assume any responsibility for damaged packages. However, USPS Priority Mail and Priority Mail Express come with insurance (up to $100), so if the package is lost or damaged we can submit a claim with USPS, but it is up to them to decide if the claim is approved or not.